Key Performance Indicators For Performance Management

Course Objective

  • Understand the origin and key concepts of the Balanced Scorecard tool.
  • Recognize GLBHD vision, mission, values, and its strategic objectives.
  • Translate strategic objectives to actions and metrics.
  • Understand KPI types: leading – lagging, effectiveness – efficiency, etc.
  • Learn to set targets and initiatives.
  • Using KIPPY Cloud software to propose KPIs. track KPIs, set targets, and key projects.
  • Learn to set up a performance management cycle: planning, monitoring, learning activities.

Course Module

  • Module 1 – Introduction and Balanced Scorecard and Key Performance Indicators

  • Module 2 – Key Performance Indicators (KPI)

  • Module 3 – KPI Specification

  • Module 4 – The Four BSC perspectives

  • Module 5: Setting Targets and Aligning KPIs

  • Module 6 – Tools for measuring and tracking KPIs

  • Module 7 – Data Update in Kippy System

  • Module 8 – Employee Performance Appraisal

  • Module 9 – Kippy User Assistance

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Designed to cater The ultimate learning experience