Key Performance Indicators For Performance Management
Course Objective
- Understand the origin and key concepts of the Balanced Scorecard tool.
- Recognize GLBHD vision, mission, values, and its strategic objectives.
- Translate strategic objectives to actions and metrics.
- Understand KPI types: leading – lagging, effectiveness – efficiency, etc.
- Learn to set targets and initiatives.
- Using KIPPY Cloud software to propose KPIs. track KPIs, set targets, and key projects.
- Learn to set up a performance management cycle: planning, monitoring, learning activities.
Course Module
Module 1 – Introduction and Balanced Scorecard and Key Performance Indicators
Module 2 – Key Performance Indicators (KPI)
Module 3 – KPI Specification
Module 4 – The Four BSC perspectives
Module 5: Setting Targets and Aligning KPIs
Module 6 – Tools for measuring and tracking KPIs
Module 7 – Data Update in Kippy System
Module 8 – Employee Performance Appraisal
Module 9 – Kippy User Assistance
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