Effective Communication Skills
It’s almost impossible to be productive in the workplace without being an effective communicator. Good communication skills are a basic necessity for people at all levels of today’s organizations. In this program, the participants will learn the necessity and the methods to have good communication skills.
COURSE OBJECTIVES
- Identify style of communication
- Learn how to communicate with others of different styles
- Learn to listen actively
- Aware of source of conflict and learn how to break the conflict
- Guide understanding on non-verbal communication.
Course Module
- Module 1: What Is Effective Communication
- Module 2: 4 Types of Personal
- Communication Styles
- Module 3: Communicating with the 4 Styles
- Module 4: The Art of Listening
- Module 5: Understanding Non-Verbal Communication
- Module 6: Handling Conflict
- Module 7: Handling Difficult People
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